EngageDesk
Refund policy
When we refund
- Unused time. If you cancel, you keep the plan until the end of the period you've paid for (one month). We don't refund the rest of that period.
- Duplicate or wrong charges. If you're charged twice, or an amount that doesn't match your plan, the people who could sign in or your add-ons, tell us at info@ttdconsulting.net and we'll refund the difference in full to the same card within 10 South African business days of confirming it.
- First payment. If you ask within 7 days of your company's first card payment, we'll refund it in full.
- How refunds are paid. Back to the card you paid with, through Payfast. Your bank may take a few more days to show it.
- Marketplace purchases. If you buy through the Microsoft commercial marketplace, Microsoft's refund terms apply; ask Microsoft.
- Your rights. Nothing here limits rights you have under the Consumer Protection Act, 2008, where it applies.
- Contact. info@ttdconsulting.net, South African business days from 08:00 to 17:00.
How to cancel and when payments stop: plans, billing and cancelling.